Support

If something in CurlCue is not working, say so.

One address, read by a person. Most account questions can be answered from inside the app without writing at all; those are below, with the exact taps.

Last updated: September 8, 2026

Get in touch

Email support@curlcue.app. CurlCue is built by one person, so the reply comes from him and can take a few days.

We will never ask for your password, and you should never send it. If an email asking for it looks like it came from CurlCue, it did not.

What to include

The more of this you can give, the faster the fix:

  • The email address on your CurlCue account, so we can find it.
  • Your iPhone model and iOS version.
  • What you were doing, what you expected, and what happened instead.
  • A screenshot if there is something to see. Crop out anything you would rather we did not have.
  • For a scan that went wrong: the product, and whether it was a barcode scan or a label read.
  • For a wrong score: which product, and what about it seems wrong for your hair. Scores are opinions built from ingredients and your profile, and a case where the opinion looks off is exactly what improves the engine.

Your account and your data

Export everything tied to your account

  1. 1Open the Profile tab and scroll to the Privacy section.
  2. 2Tap Export my data.
  3. 3The app builds a JSON file of your profile, hair profile, scans, saved products, submissions, routine, check-ins, posts, comments, follows, badges and allowance logs, and opens the share sheet. Save it to Files, iCloud Drive, email, or anywhere the share sheet offers.

Delete your account

  1. 1Open the Profile tab and scroll to the Privacy section.
  2. 2Tap Delete account. The app asks you to confirm twice.
  3. 3Your data, your uploaded files and your sign-in are deleted, and you are signed out. This cannot be undone, so export first if you want a copy.

Neither of these needs an email to us, and neither is gated behind Pro. If you have a CurlCue Pro subscription, cancel it in your iPhone settings before deleting the account; deleting the account does not cancel the subscription.

Forgotten password

On the sign-in screen, choose the forgotten-password option and enter your email. You receive a six-digit code, not a link; type it into the app and choose a new password. If no code arrives, check the address you signed up with and your spam folder, then write to us.

Privacy settings

Every profile field, including your hair photos, has its own visibility setting: public, connections only, or private. They are in the Privacy section of the Profile tab, along with the switch that makes the whole account private.

CurlCue Pro

  • Manage or cancel:open your iPhone’s Settings, tap your name, then Subscriptions. CurlCue Pro is listed there. Cancelling stops the next renewal; Pro stays on until the end of the period you paid for.
  • Refunds: Apple takes the payment, so Apple handles refunds. Request one at reportaproblem.apple.com. We cannot issue a refund ourselves.
  • Pro not showing after a purchase or a reinstall: open the paywall in the app and tap Restore purchases. It reconnects a subscription bought with the Apple ID you are signed into. If you subscribed with a different Apple ID, sign into that one in Settings first.
  • Prices: shown in the app, in your local currency, straight from the App Store.

Scanning and allowances

  • Barcode scans and scores are free and are not counted against anything.
  • Reading an ingredients label with the camera is counted. A free account has five a week, resetting at the start of your local week. Each product you submit that gets approved into the catalogue earns five more that never expire. Pro removes the cap.
  • A product is not in the catalogue: the app offers to add it. Photograph the front and the ingredients list once, and it is there for the next person too.
  • A label will not read: flat, well lit, the whole list in frame. The app gives live framing tips while you aim. Curved bottles read better in two or three overlapping shots.

Community

Any user can be blocked from their profile; blocking is symmetric, so neither of you sees the other. Any post, comment or profile can be reported with a reason, and reports are reviewed. If someone replies to your post, you can delete that reply yourself. For anything that needs a person to look at it quickly, email us with a link or a screenshot.